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Terms & Conditions

Ocean Corporate Hygiene Ltd Terms & Conditions

Business name: Ocean Corporate Hygiene Ltd (OCH)

Business address: Ocean house, Harris way, Sunbury, Middx TW16 7EL

VAT registration: 529 2311 59 / Company registration number: 6730344

Contact details: Tel 01932 753400 E-mail




These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.


1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]


1.2 This Website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.


1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down-time but we shall not be obliged to provide such notice.


1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information.

1.7 When using this website you shall not post or send to, or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.


1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing

(b) you do not misrepresent your relationship with this website

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 Your email address is required so that OCH can supply detailed information regarding your order, such as invoice, order confirmation and any changes. By completing the registration process, you accept that your email address or telephone may be used to supply this information. Your private information will not be released to any 3rd party other than the payment gateway.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and / or up to date. Images may be representations and not truly identify the product listed.

1.13 All material contained on this Website is provided without any warranty of any kind. You use the material on this Website at your own discretion.


1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.




In these conditions unless the context requires otherwise

- "Buyer" means the person who buys or agrees to buy the Goods from the Seller.

- "Goods" means the articles which the Buyer agrees to buy from the Seller.

- "Seller" means OCH Limited of Ocean house, Harris Way, Sunbury, TW16 7EL

Conditions applicable

1 These conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms and conditions which the Buyer may purport to imply under any purchase order, confirmation of order or similar documents.

1.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions and the Buyer agrees and accepts that these conditions will apply to all contracts for the sale of Goods.

1.3 Any variation to these conditions (including any special terms and conditions agreed between the parties or added to the order form by the Buyer) shall be inapplicable unless agreed in writing by the Seller.

Price and payment

2.1 The price of the Goods shall be the price stipulated in the Sellers published price list current at the date of delivery of the Goods. All prices printed are current at the time of printing but are subject to alteration without notice.

2.2 Payment will be requested on the day of the order to cover the costs of goods, delivery and Vat. Methods of payment are as stated in the checkout area of the site.

The goods

3.1 The description of the Goods shall be as set out on the Sellers website or as specified in writing to the Buyer by the Seller.

3.2 Where stock items are not available the Seller reserves the right to send an alternative product with similar specifications to that ordered by the Buyer. The seller will obtain approval from the buyer before sending the agreed alternative.

Sale by sample

4.1 Where the sale of Goods is made by sample, all samples provided by the Seller to the Buyer are on a sale or return basis.

4.2 The bulk of the Goods sold by sample will correspond with the sample in quality provided that the Seller shall have no liability to the Buyer unless more that 5% of the Goods do not so correspond.

4.3 The Buyer shall be deemed to have a reasonable opportunity of comparing the bulk of any consignment of Goods with the sample after 2 days from the date of delivery. After this time the Buyer will be deemed to have accepted the bulk of the consignment of the Goods.

Warranties and liabilities

5.1 All implied terms, conditions and warranties relating to the quality and/or fitness for purpose of the Goods or any of the Goods are excluded to the fullest extent permitted by law.


6.1 OCH operates a standard 2-3 day delivery service for all standard items to all UK mainland addresses. Some remote addresses and Islands may require a few extra days. OCH cannot accept responsibility for delays beyond their control. Any shortfalls or quality problems must be notified in writing to OCH within 48 hours of delivery.

6.2 If someone, other than the buyer, at the delivery address signs for the goods, OCH will be entitled to assume that person is authorised by the buyer to accept the goods. The person signing for the goods must be 18 years or older.

6.3 We will not be responsible for any loss or damage caused to the goods after the contract of sale has been concluded. Otherwise, our liability to the buyer shall be limited in contract and/or tort to the value of the order only, unless we have been negligent and that negligence has caused death or personal injury.

6.4 Delivery of Goods shall be made to the Buyers address on the delivery date. The Buyer acknowledges that the delivery date is subject to the availability of the Goods and as such the Seller reserves the right to change the delivery date at any time without notice. The Seller shall not be liable for any loss or damage whatsoever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all. Notwithstanding that the Seller may have delayed or failed to deliver the Goods (or any of them) promptly the Buyer shall be bound to accept delivery and pay for the Goods in full. Prices charged to the Buyer shall be the price current at the date of dispatch.

Carriage and collection

7.1 Subject to the Sellers authorisation the Buyer may collect the Goods personally from the Sellers premises. In all situations the Buyer must give the Seller four working hours’ notice to collect the Goods and the Seller shall not be liable for any loss to the Buyer if the Goods are not available for collection by the Buyer upon giving such notice. If the Goods are not available for collection upon giving four working hours’ notice the Seller shall not have the right to terminate the contract. The Seller reserves the right to refuse any additional orders that the Buyer may make at the time of collection.

7.2 The Seller reserves the right to charge a supplemental carriage charge for certain large size Goods at the Sellers discretion irrespective of order values. The Buyer will be responsible for all transport costs on all orders delivered outside of the United Kingdom mainland.


8.1 The Buyer shall inspect the Goods immediately upon delivery. A signature on a carrier’s delivery advice sheet shall be deemed to signify the receipt of the quantity of Goods indicated on the advice sheet.

8.2 If the Goods are not in accordance with the contract for any reason the Buyers sole remedy shall be limited to the Seller making good any shortage by replacing such Goods or, if the Seller shall elect, by refunding a proportionate part of the price.

8.3 The Seller's liability to the Buyer whether for any breach of contract or otherwise shall not in any event exceed the price and the Seller shall be under no liability whatsoever for any direct loss and/or expense or indirect loss and/or expense suffered by the Buyer or liability to a third party incurred by the Buyer.

Ordering & Vat

9.1 The price of the goods will be as quoted on the web site at the time the buyer confirms the order (payment) subject only to any inadvertent technical error for which we will not be liable. If the buyer subsequently amends the order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that any promotions are offered for a limited period of time, subsequent amendments to the order may mean that certain promotions are no longer being offered.

9.2 The price of the goods stated does not include a charge for delivery. The buyer will have the price and any delivery cost fixed at the point of completing the transaction (payment).

9.3 Where applicable, Vat (Value Added Tax) will be added at the point of order subject to UK law. For Vat charges relating to Southern Ireland and the Channel Islands please see the Delivery information page. The company VAT number is 529 2311 59.


10.1 Although we endeavour to have available the items advertised for sale, this cannot be guaranteed. Therefore by acknowledging receipt of the order we are not creating a binding contract to supply what the buyer has ordered but which we cannot supply.

In the event of unavailability for whatever reason, we will advise the buyer of our position when we receive the order, offer a possible alternative, and await subsequent instructions.

Returns and exchanges

11.1 We believe that the buyer will be delighted with all purchases but there may be occasions when the buyer feels it is necessary to return an item. The buyer has the right to cancel the contract for the purchase of most items within three working days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of products where special order items have been delivered. Please note that the buyer will be responsible for the costs of returning the goods to us and any manufacturer re stocking cost up to 20% of the value of the goods unless we delivered the item in error or the item is faulty. If an Item is a special order the buyer will be notified when we process the order. It is important for the buyer to decide before ordering if the goods are suitable for their needs.

Any refund due will be made in a timely manner to the same card that was used to make the payment.

11.2 Should the buyer need to return goods we must be notified within 3 days of delivery and the goods returned to us within 7 days of receipt.

It is the buyer’s responsibility to ensure goods are well packed to avoid damage whilst in transit. Any goods damaged whilst in the care of the customer may result in a claim against refund.

11.3 Any goods returned must be in a resalable condition, unused, and may be subject to a handling charge.

11.4 Goods returned to us directly, or at the buyer’s own cost, will be inspected before refund is made.

Special Offers and Promotions

12.1 Special offers are subject to availability and may be withdrawn at any time.

Privacy and General Provisions

13.1 To help us ensure the best possible service, if we communicate with the buyer by telephone, please note that some telephone calls may be recorded.

13.2 These Terms and Conditions and the documents produced in accordance with it comprise the entire agreement between the buyer and OCH. English law is the governing law of each contract.


14.1 All Agreements are personal to the Buyer and the Seller and the Buyer may not assign his obligations under the Agreements without the prior written consent of the Seller.

14.2 Where the Seller consents to the Buyer assigning the agreement the Assignee shall covenant directly with the Seller and be bound by the terms of this Agreement.

Force majeure

15.1 Save for the Buyers obligation of payment under clause 3 both parties shall be released from their obligations due to any act of god, fire, flood, drought, extreme weather conditions, compliance with any law, or other circumstances beyond the reasonable control of either party.

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Special Offers
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